SQUISHMAS · DHS TOYS LTD

Changed your mind? We’re here.

Clear returns, fair refunds, and your consumer rights.

Changing your mind

For an ordinary online toy purchase, tell us within 14 days after you receive the goods that you wish to cancel. You then have another 14 days to send them back. You do not need to give a reason.

Email info@merrysquishmas.co.uk with your reference and a clear cancellation statement. You may use our cancellation form, but it is optional. Email us for the appropriate return destination; the registered office is a correspondence address and should not be used for parcels unless we confirm it accepts them.

Costs and refunds

You pay return postage for a change-of-mind return. We refund the goods and any refundable basic outbound delivery charge. Extra delivery upgrades are not refunded beyond the basic rate. A deduction may apply for handling beyond what is necessary to inspect the goods.

We refund the original payment method within 14 days after receiving the goods back or evidence that you sent them, whichever is earlier.

Faulty, damaged or incorrect goods

Contact us promptly. We cover reasonable return costs where goods are faulty or supplied incorrectly. Sale items retain the same consumer rights. Nothing here limits your rights to a refund, repair or replacement under applicable consumer law.

Helpful reading: GOV.UK returns and refunds.